Marvin Au

• People Business Partner • Consultant & Advisor • Servant Leader • DE&I Enthusiast •

How does this work?
About

See the Lattice stories I participated in talking about why I’m a huge advocate for fostering a culture of feedback discussions to build better relationships with managers and individual contributors: https://lattice.com/customers/lattice-helps-employees-learn-the-art-of-giving-and-receiving-feedback I'm an experienced and passionate Human Resources Professional with a demonstrated history of working in a fast pace and progressive environment. I enjoy talking about strategies around talent retention and engagement, and improving organizational efficiency and infrastructure to a scalable point. I have worked in many industries from Hospitality, Transportation, Robotics/Artificial Intelligence, Data Infrastructure, and Real Estate/Property Management. During my time in HR, I've partnered with a variety of teams focusing on Risk Mitigation, Employee Engagement & Retention, Performance Management, Grievances, Leadership Coaching & Counseling, Organizational Design & Development, Workforce & Succession Plannings, Leadership & Career Development, Total Rewards (compensation analysis and benefit design), Benefits Administration, and Global Mobility.

Ask me about
Organizational Effectiveness and Behavior
Culture Alignment
Talent Strategies (DE&I, engagement/motivation, retention)
Performance Management
Talent Development
Organizational Development
Organizational Design
Workforce Planning
Succession Planning
People Systems
People Strategies
HR Systems
Immigration
Total Rewards
Saas
Hospitality
Lattice
Risk Mitigation
Workforce & Succession Plannings
Global Mobility
Benefits Administration
Culture Ramp
Work experience
logo

Apr 2020 - Present

Imperfect Foods

Senior People Business Partner - Corporate Functions (EPD, G&A, Sales, Marketing), & Ops

- Managed the People Team in California, which included: strategizing and developing team OKRs/projects/execution, performance manage direct reports by providing coaching/development opportunities/unblocking challenges, conversations around employment evaluation and compensation, and handling conflict within the team - Evaluated and advised key stakeholders on the impact of short-term and long-range planning for programs/strategies and regulatory action that impact initiatives around how we attract, motivate/engage, develop and retain top talent - Developed and utilized planning models to identify competency, knowledge, talent gaps, and programs development to promote high performing organization for my assigned client groups. Areas of activity included talent management through proper succession planning for key contributor/management positions, headcount justification, identifying potential leaders and L&D needs - Provided coaching/counseling, and recommended course of actions for the senior leadership team and frontline managers to ensure fair and equitable practices for the organization on matters not limited to individual performance, team and department performance and behavioral trends, learning & development programs, retention & engagement, diversity & inclusion, compensation, and organizational development - Owned grievances/employee relation cases which included: conducting investigations with internal investigative bodies, analyzing facts, applying relevant policies and past/current practices and applicable regulations to reach conclusions, and recommend management actions, and managing documentations - Worked closely with the broader People Team to ensure competitiveness of all programs and accelerate adoption of new people solutions to drive change - Championed change management by facilitating conversations regarding employment changes around promotions, and salary/leveling - Worked with legal to understand employment regulation to minimize legal risk

logo

Feb 2019 - Apr 2020

Zeus Living

HR Business Partner - EPD (Engineering, Product, Design & Data), GTM (Marketing, & B2B/B2C Sales)

- Evaluated and advised on the impact of short-term and long-range planning for programs/strategies and regulatory action that impact initiatives around how we attract, motivate/engage, develop and retain top talent - Developed and utilized planning models to identify competency, knowledge, talent gaps, and programs development to promote high performing organization. Areas of activity included talent management through proper succession planning for key contributor and management positions, and headcount justification - Provided coaching/counseling, and recommended course of actions for the senior leadership team and frontline managers to ensure fair and equitable practices for the organization on matters not limited to individual performance, team and department performance and behavioral trends, learning & development programs, retention & engagement, diversity & inclusion, organizational development, and more - Owned grievances/employee relation cases which included: conducting investigations with internal investigative bodies, analyzing facts, applying relevant policies and past/current practices and applicable regulations to reach conclusions, and recommend management actions, and managing documentations - Worked closely with the broader People Team to ensure competitiveness of all programs and accelerate adoption of new people solutions to drive change - Partnered with managers and legal team to address general people relations issues, ensure fair representation of all interests - Kept up-to-date on applicable labor laws and guide management on best practices to resolve and minimize legal risk - Championed change management by facilitating conversations regarding employment changes around promotions, salary/leveling and working with the broader People Team on finalizing employment changes - Lead projects as needed for the client group (G&A, GTM, and PED) and the People Team as needed

logo

Nov 2018 - Jan 2019

Chariot

Corporate Human Resources Generalist (Contingent)

- Complete incident forms and file workers compensation claims and manage the communication with the injured employee, leave of absence, letters of verification, assist with investigations, EDD claims, EEOC. - Assist with investigation for employee relation issues/counseling employees and managers, handle various legal cases and escalade to appropriate parties if necessary. - Partnered with Legal and HR Business Partners to ensure we are compliant with federal, state, and local employment regulations; existing and new legislation; anticipating to reduce legal risk. - Assist with Offboarding by conducting exit interviews, send follow up emails regarding their benefits and VitaCobra, terminate HR accounts (such as HRIS, benefits portals), and work with Finance and IT to communicate what we need regarding terminating an employee (such as final pay, deactivating companywide accounts, and etc). - Assist with weekly New Hire Onboarding by creating Workday accounts, managing first week schedule, and communications with IT, Recruiting, and Finance to ensure a smooth experience. - Support HRBP in benefits administrations, day-to-day questions about benefits, perks and wellness, open enrollment preparation and delivery. - Coordinated HR online trainings regarding Anti-harassment and Diversity and Inclusion courses - Act as HRIS expert and point of contact regarding changes on employees pay, promotions, terminations, transfers, relocations, bonuses and etc. - Own the daily management HR Zendesk and HR inbox for all HR inquiries triage and resolve tickets and assign to appropriate HR representative. - Take on other HR tasks/projects applicable to Learning and Development, Diversity and Inclusion initiative, Employee Handbook updates, Employee Engagement Surveys and Performance Reviews.

logo

Apr 2018 - Oct 2018

Segment

Senior HR Specialist (Contingent)

- Managed the Onboarding and Offboarding Process from start to finish for all employees within the company for multiple locations (Offices in SF, NY, Vancouver, UK, Sydney, and Dublin). - Improved processes by reviewing, providing input, and implement those changes wherever necessary based on where it’s most needed (such as how we handle Onboarding, internal transfers, immigration and Diversity and Inclusion). - Worked with HR Business Partners on employee relations cases through investigations, and supporting them through PIP creation. - Managed Benefits/Wellness and Payroll programs and act as the POC for questions about them (Benefits/Payroll were done through Maxwell Health, Discovery Benefits, and Gusto). - Led the New Hire Orientation (providing company info and what to expect on their first week along with informing employees their rights as an employee and reiterating what needs to be done during that week). - Managed new hires tech preferences and handling various IT responsibilities such as creating Segment emails through Google Admin, Okta accounts, Lyft accounts, Lesson.ly/Udemy accounts and other applications that are used at Segment. - Worked with HR Business Partners on projects that were identified through engagement/pulse surveys, and performance reviews to enhance the employee experience. - Auditing official documents such as I9’s, W4, immigration paperwork and other employee information. - Worked with key stakeholders on data entry and documentation to ensure we are compliant with GDPR and other regulations.

logo

Oct 2017 - Apr 2018

Lyft

Recruiting Programs Specialist (Contingent) - Level 5 Engineering Center Autonomous Tech

- Managed the Interview Training Sessions, creating new SOP’s to create better work flow, working with the Onboarding Team to provide any info needed regarding New Hires and Orientations. - Worked with the broader Recruiting and HR team on recruiting analytics and system/process implementation - Sourced and screened for diverse candidates from various resources to help meet recruiting metrics - Supporting several recruiters by scheduling Technical Phone Screens and Onsite Interviews for our office in Palo Alto, San Francisco, and Munich through our ATS (Lever & Greenhouse). - Reviewing Offer Letters and sending them via Adobe Sign. - Provide stellar candidate experience by greeting candidates and providing any info needed for their interviews when they are onsite. - Putting out any fires that arise in a calm and seamless manner. - POC for administrative tasks such as travel arrangements and reimbursement.

logo

May 2017 - Oct 2017

SelectQuote Insurance Services

Onboarding & Recruiting Coordinator (Temp)

- Administrative tasks; handling on-boarding paperwork (I-9s, W4s, Payroll Info, etc), ordering/managing background checks and drafting offer letters to send to candidates through Docusign - Keeping the ATS (iCIMs) organize and update everything accordingly, and upload all resumes coming through Indeed, ZipRecruiter and CareerBuilder onto the ATS. - Source for passive candidates through job boards like Indeed, CareerBuilder and LinkedIn. - Scheduling a heavy amount of interviews with the respective hiring managers. - Putting together interview packets for the respective hiring managers for the candidate’s onsite interviews (this includes resumes, assessment results, and interview feedback forms).

Jul 2016 - May 2017

Mina Group

HR Coordinator & Full-Cycle Recruiter (Temp)

- Assist with the on-boarding process by creating and sending out Offer Letters through Docusign along with providing assistance with New Hire Paperwork (Employee Information, I-9, W4, Orientation). - Assist with the off-boarding (working with the Payroll team to get final checks ready, sending out exit interviews and other official documents). - Working with insurance brokers to properly enroll employees into benefits. - Work with HR Manager on employee issues such as workplace conflict to reduce legal risk. - Create job postings and source candidate for both hourly and salary positions for Front of house, Back of house and corporate positions using Indeed, LinkedIn, Culinary Agents and other websites. - Screening candidates via phone, Skype and in person to determine it’s a good fit for either of our restaurants. - Manage calendar and scheduling events like interviews for multiple recruiters and hiring managers through Taleo. - Attend career events at culinary schools and universities to attract students to join our company for externships along with coordinating occasional job fairs within our restaurants. - Assisted/lead projects such as our accelerated Chef Fellowship Program, Management in Training program and J-1 program.

Talk to Marvin

@ Copyright 2020 OfficeHours Technologies Co.