Paul Heard

Vice President and Chief Information Officer at Zuora

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About

Internationally experienced CIO with a track record of leading Digital Transformation and M&A programs. Successfully delivered end to end transformation of a $3B software company with a hybrid cloud solution using Salesforce, NetSuite and Workday. Separated $120B high tech company in 10 months, managing a team of over 800. Delivered strategic proposals for Finance, Sales and CRM all accepted and implemented. Led multiple divestitures, from pre-sale cleanroom planning to post-split. Handled several acquisitions from fast onboarding to post-merger benefits realization. Extensive experience with SAP across Finance, HR, Procurement, CRM, Planning and Forecasting, including S/4 Hana. Consistent execution combining business acumen and a deep technical knowledge coupled with a collaborative and coaching working style. A proven developer of talent and new leaders from within, achieving the skills growth and capabilities to support the success of the organisation. A constant innovator, known for piloting new technology. Conference speaker for RPA (Robotic Process Automation) and Digital Transformation. Specialities: Digitial Transformation, Strategic leadership, Complex Change Programs, Team Development, Global Leadership, Vendor Management, Enterprise Architecture. Governance, Cloud and SAP.

Ask me about
Productiv
salesforce
Zuora
NetSuite
Mulesoft
PWC
Deloitte
SAP
Apttus
Strongpoint
High Radius
Ariba
Workday
Immedis
ADP
RPA
SMAX
Automated Testing
Gainsight
Zoom
Slack
MS Teams
Digital Guardian
Productiv
Workato
SASE
SentinelOne Endpoint Protection Platform
Work experience
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Nov 2020 - Present

Zuora

Vice President and Chief Information Officer

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Jan 2018 - Present

Blumberg Capital

CIO Advisory Board Member

Blumberg Capital is an early-stage venture capital firm that partners with entrepreneurs to innovate and build successful technology companies.

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Sep 2017 - Nov 2020

Micro Focus

Digital Transformation Leader and Head of Enterprise Architecture

● Delivered Digital Transformation program covering all processes and systems for the entire $3B business. Scope included CRM, Q2C, R2R, P2P, Tax, Treasury and HR. Managed $100M budget. IT landscape reduced by over 80%. ● Established Enterprise Architecture governance and processes. Responsible for design reviews evaluating all business change. ● Achieved Post Merger Benefits though the elimination of legacy PeopleSoft and on-premise HR landscape with integration to Workday. Provided a single global HR platform for the company. Enabled sale of SUSE business for $2.5B. ● Implemented Callidus to integrate the salesforce and manage sales compensation across the merged product portfolio. ● Managed Deloitte as Systems Integrator and DXC and PwC as delivery partners.

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Sep 2010 - Aug 2017

Hewlett Packard Enterprise

Finance and Administration CIO

Technology lead for CFO and Finance, Tax, Legal and Real Estate. ● Developed 3-year transformation roadmap for finance, supporting global service centers and simplified processes using SAP S/4. This became the basis for HPE global transformation. ● Delivered separation of $120B company in 9 months, managing 800 in-house resources including a large offshore team. ● Designed and implemented two post-separation organizations enabling seamless operations for both HP and Hewlett Packard Enterprise. ● Integrated/divested multiple companies into or from global platforms (Aruba, Tipping point, H3C). ● Enabled 100% increase in sales revenue for HP Russia and eliminated compliance risks by enabling direct to market selling.

Oct 2002 - Sep 2010

DaimlerChrysler

CIO

Strategy, Design, Delivery and Operations of all IT requirements for £3.5B revenue company, including the provision of services to 400 retail locations. ● Technology advisor to CEO and Managing Directors, regular presentations at board meetings. ● Gained CEO support for Business and IT transformations and successfully delivered projects for Finance (SAP), Mobile, Network, Retail POS and Internet sales. ● Led strategy proposals for CRM, B2C customer sales and B2B dealer sales, with over $130M annual benefits. ● Managed global dealer and sales systems. The core system is one of the largest B2B portals in the industry responsible for over $60B of annual orders and used in over 100 countries. ● Innovated a financial services product, which provided a new loan business valued at $1B. ● Led development of technology pre-sale materials enabling a successful sale of Chrysler Group to Cerberus for $7.5B. ● Establish a new IT organization after separation and passed SOX audit for financial services organization with over $40B portfolio.

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