Paul Zagami

Operations executive with ability to lead teams through change, expansion, growth, project management, problem solving and professional development to drive process improvement, brand recognition, company strength and stakeholder value.

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About

Multi-site retail operations leader with a record of achieving aggressive revenue, profit and market growth objectives in enterprise, corporate, and regional operations management for $117B multinational corporation. Development-focused with success in creating strategic vision, motivational culture, and high-performing teams of 6,000 - 7,000 team members, who come together to drive enterprise results by improving operational effectiveness and customer experience practices while reducing costs and increasing margins. Healthcare operations strategist successful in forging health care systems relationships that expand business opportunities and market share. Operations Executive | Business Strategy | Customer Experience Leader | Project Management | Inventory Optimization | Process Improvement | Healthcare Leader | Retail Pharmacy Operations | Talent Development | Team Builder | Active Lifestyle Enthusiast l Pharmacist

Ask me about
Pharmacy Operations
Retail Operations
Strategic Planning
Operations Management
Pharmacy
Patient Experience
Patient Care
Customer Experience
Inventory Management
Cost Control
Talent Development
Team Building
Organizational Strategy
Organizational Culture Development
Inventory Optimization
High Performance Team Building
Change Management
Pharmacist
Drug Store Retail
Community Pharmacy
Expense Control
Profit and Loss Management
Store Merchandising
Health and Wellness
OTC
Loyalty Program
Culture Transformation
Work experience
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Sep 2019 - Present

GLG

Retail Pharmacy Industry Consultant

Consult with various companies and investment firms regarding operational and regulatory issues impacting retail community pharmacy such as: (1) Pharmacy new location openings including real estate evaluation, supply chain logistics, contracting, regulatory, legal and compliance challenges. (2) Current trends, obstacles and wins in retail pharmacy reimbursement and procurement. (3) Operational pain points and best practices in pharmacy stocking of acute and seasonal products such as antibiotics and antivirals.

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Jan 2015 - Apr 2019

Walgreens

Regional Vice President, Pharmacy and Retail Operations

Senior executive with verifiable successes in achieving revenue, profit and market growth objectives. Extensive experience in leading cross functional project teams that improved enterprise wide operational and customer business practices, while driving cost reductions and margin increases. Seasoned pharmacy leader successful in building health care systems relationships that contribute to expanded business opportunities and market share. Development focused leader who has motivated teams of over 5000 employees to embrace corporate values and execute with excellence in operational practices.

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Mar 2017 - Nov 2017

Walgreens

Vice President, Pharmacy and Retail Operations

Consultant on enterprise cross-functional teams responsible for analyzing current challenges relative to organizational comprehensive loss, revising policy and procedure to capture waste, improve safety, operate more efficiently and drive greater company value.

Apr 2014 - Dec 2014

Walgreen Co.

Market Vice President

Senior executive with verifiable successes in achieving revenue, profit and market growth objectives. Extensive experience in leading cross functional project teams that improved enterprise wide operational and customer business practices, while driving cost reductions and margin increases. Seasoned pharmacy leader successful in building health care systems relationships that contribute to expanded business opportunities and market share. Development focused leader who has motivated teams of over 5000 employees to embrace corporate values and execute with excellence in operational practices.

May 2013 - Apr 2014

Walgreen Co.

District Manager, Chicago NW Suburban

Managed improvement in store and pharmacy sales, prescription volume, profit, employee engagement, customer experience, leadership development, corporate initiative execution and P&L results to provide greater market, company and shareholder value.

Education

2005 - 2007

University of Phoenix

MBA, Marketing

Business Administration with concentration in Marketing

1987 - 1990

State University of New York at Buffalo

BS, Pharmacy

Registered Pharmacist, FL

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