R
Randy Clapp

Chief Revenue Officer

Toronto, CA

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About

As a multi-faceted professional, I blend sales and operations experience with a strong background in the services industry to drive significant growth. My record of success includes industry leaders HP, EDS, and Avis Rental Car, spanning industries including technology, healthcare, financial services, and travel. -Driving multi-million-dollar revenue increases by providing insight and quality customer service -Playing a key role in growing companies organically and through strategic acquisitions -Winning EDS inner circle award for top 100 performers out of company’s 130,000 employees I've sold over $1B in the services industry and found the key to growth is answering the question, "What's costing our clients more money than they ever realized that only we can help them fix?" Then introduce your unique capabilities as the best possible means of acting on that insight so that the client just doesn't want help, they want YOUR help. The real challenge is to develop a small number of powerful insights that map to a smaller number of unique solutions, all applicable across the broadest set of customers. Specialties: P&L, Acquisitions & Integrations, Sales, Strategic & Operational Planning, Turnarounds, Cost Reduction, Outsourcing, Business Development, Account Management, IT, IS, process engineering, systems architecture, budgeting, business process, cash flow

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Balto
Observe.AI
Zendesk Support Suite
Five9
ActiveCampaign
HubSpot Consulting Providers
HubSpot Marketing Hub
HubSpot Sales Hub
Salesforce CRM
ZoomInfo
PandaDoc
DocuSign
monday.com
NICE inContact
Google Analytics
RFPIO
CallMiner Eureka
Calabrio ONE
Cogito
ObserveAI
Cresta
Work experience
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2017 - Present

Advantage Communications Inc.

Chief Revenue Officer for Leading Contact Center Outsourcing Company

I proudly represent Advantage Communications, one of the top contact center outsourcing companies, in the North American marketplace. We offer unsurpassed customer care through our comprehensive contact center services, as well as technical support delivered by true ambassadors of your brand. Advantage Communications Inc. is a BPO service provider operating in Canada, Mexico, and the Caribbean with 21 years of excellence in ensuring the highest quality of customer care through our expert contact center outsourcing specialists and any technical support needed to get our clients where they need to go—even in the most fact-paced industries with the tightest deadlines. Since 1996, we’ve proudly driven better results in customer satisfaction and cost-efficiency for Telecommunications, Financial Services, Digital Media, Technology, Automotive, and Retail. Here are just a few things your company can achieve with more ease and convenience than ever before with our unmatched contact center services: ► Access the cost-savings and cultural alignment of Canada, Mexico and the Caribbean ► Elevate Customer Satisfaction with loyal, experienced contact center outsourcing agents and seasoned technicians who are proud to represent your brand ► Leverage 21 years of BPO experience through executive consultation and proactive program management www.advantagecall.com

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2014 - 2017

The Results Companies

Vice President of Sales

Named the 2014 "Best Voice Excellence Company" and 2013 "Fastest Growing BPO Company" in the Philippines by ICT International, The Results Companies is a successful Customer Experience leader on the move. Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for industry leading Partners spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Financial Services, Retail and Energy.

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2011 - 2014

CompuCom

Regional Executive

Responsible for all business within the Rocky Mountain Region at this $2B technology provider. Earned Top Leader Award for 2012.

2008 - 2011

Hewlett-Packard

Financial Industry Executive

Manage $100M budget and 300 employees through 15 service delivery and solution architect executives for this $120B technology company. Enabled profitable post acquisition IT integration of EDS. Client interface at CXO level.

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2002 - 2008

Electronic Data Systems (EDS)

Regional Manager, Financial Services

Held P&L responsibility for annual billed revenue of $260M while managing client relationships, service levels, growth, and 1,000 staff for this $25B technology company. Received the 2007 Inner Circle Award as one of EDS’ top 100 performers.

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2001 - 2002

Avis

Vice President of Technology

Led team responsible for major IT initiatives and customer relationships for this $25B travel industry company. Redesigned IT organization focusing on customer relationships, project management, and 3rd party leverage. Drove improved cash flow, added revenue streams & reduced costs.

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1999 - 2001

Oxford Health Plans

Director Information Systems

As a member of the turnaround team of this $5B managed healthcare company. Improved the IT' division’s level of service while reducing its operating budget. Identified over $30M cost opportunity improvements within the first 90 days.

1997 - 1999

Electronic Data Systems

Account Executive

Reporting to the President of US Banking, led a consulting engagement with a regional bank's Software Engineering Department (SED), an organization of 1500+ software professionals and an annual budget of $170m.

Education

1993 - 1997

Northwood University

Bachelors, Economics

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