Ravi Kaipa

Sales Engineering/Presales Leader

1

Office Hours

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About

An experienced thought leader focused on driving tangible outcomes in the field of IT and business transformation. Leadership experience building and managing virtual teams during times of high growth and ambiguity with the goal of achieving success in solution consulting functions in SaaS companies like Adobe, Salesforce and ServiceNow. Expertise in creating scalable functions like pre-sales, competitive intelligence and sales enablement. My experience also involves working with ISV firms predominantly in the SaaS space. My key areas of expertise involve : 1. Experience Mapping 2. Ideation 3. Call Center KPI Benchmarking 4. Leading Roadmap Sessions

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ServiceNow
Moveworks
automation
Work experience
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Jul 2020 - Present

Snowflake

Regional Manager, Sales Engineering

Leading pre-sales teams in the Enterprise Segment for the Midwest Region.

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Apr 2019 - Jul 2020

Zendesk

Solution Consulting Leader

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Dec 2016 - Jan 2019

ServiceNow

Senior Leader, Advisory Consulting, ServiceNow

This role involves working with the C level leadership of Fortune 500 companies to understand their business goals and prescribe a path to enable transformation leveraging ServiceNow Customer Workflows solution. Examples include working with FinServ companies to automate their legacy process by conducting customer journeys and offering value consulting.

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May 2014 - Dec 2016

Xceltrait Inc.

Director, Strategy & Value Consulting

My role at this ISV SaaS firm is focused on driving revenue for the CX Service Automation product by providing strategic and competitive support using Value Engineering Methodology to the highly complex sales cycles by working with a diverse group of professionals across the organization.

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May 2011 - Apr 2014

Adobe

Senior Solution Consultant

Digital Marketing Strategist focused on driving revenue for the Adobe Marketing Cloud suite of products with specific focus on Adobe Experience Management (AEM) . Day to day responsibilities include educating F500 customers about how Adobe can help them achieve thought leadership in their space thru techniques like Integrated Campaign Management , Content Targeting to drive conversion , Multi Channel web experience management thru content management and responsive design . Role involved leading multiple teams to carry out account planning , design a competitive strategy and also assisting the broader sales team in catching up with new acquisitions . Designed a "Skills builder " programs to quickly ramp up the sales teams and new hires thru an on the job shadowing program .

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