Steve Bradley

Customer Success Manager at Frame.io

Los Angeles, CA

1

Office Hours

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About

Adept at building and engaging audiences and collaborating cross-functionally to achieve key objectives. Enterprising and innovative thinker with strengths in aiding in the delivery of customer success goals.

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Catalyst
Customer success
Account Management
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Work experience
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Nov 2020 - Present

Frame.io

Customer Success Manager

Frame.io is changing the future of how videos are made by helping over 1 million creative professionals seamlessly collaborate from all over the world. We’re backed by Accel, FirstMark, Insight Partners, SignalFire, Jared Leto, and a host of other amazing investors. Our market-leading product is used and loved by companies such as Turner, Disney, NASA, Snapchat, BBC, BuzzFeed, TED, Adobe, Udemy, and many more.

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Mar 2020 - Oct 2020

PIX System

Account Manager

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Apr 2017 - Mar 2020

PIX System

Account Coordinator

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Oct 2015 - Apr 2017

Powered by the People

Sales & Marketing Account Manager

Powered by the People serves as a home service lead generation platform where nationwide contractors can acquire verified leads to grow their business. •Supervise the successful juncture of PBTP leads since its initial startup phase. •Maintain a growing client base and interface with them on all technical support issues. •Research flaws in the marketplace and implement an ethical lead generation source for local contractors to purchase qualified leads within their industry. •Maintain the deck and business plan which incorporates market analysis and competition for seed round funding. •Create content that accelerated the social media users from 100 to 15,000+ by writing engaging copy, designing eye-catching graphics. •Built partnerships with franchise owners to add their nationwide franchises to the site which catapulted sales 33% since launch. •Manage the nationwide outreach to educate home service contractors how PBTPLeads can benefit them to grow their business. •Implement a client referral bonus to increase user sign ups which results in the company having the best ROI in new customer conversions.

Oct 2008 - 2015

M Secure Net

SEO Account Manager

M Secure Net is an established internet marketing agency that focuses on the latest trends to gain maximum exposure for businesses online and offline. •Devised SEO strategies to drive online traffic to various websites, generating in excess of 300 leads per day for the home service industry, including Moving, Flooring, Plumbing, and Construction. •Coordinated the staff duties of 25 employees in the USA and overseas to ensure deadlines were met and communication was upheld. •Researched keywords at the request of my clients for pay-per-click campaigns, to boost their ranked online presence. •Facilitated and managed 400 websites that act as a conduit between merchants and affiliates. •Managed the development and launch of client websites and acted as their account manager, resulting in a 40% increase in sales calls. •Oversaw clients' social media strategy on Twitter, Facebook, Instagram, Tumblr, Pinterest and YouTube. Sales lead creation was accomplished for the client with advertising through these mediums. •Increased client revenue by 28% by selling package upgrades to boost customers' online presence in additional markets and locations. •Delivered solid sales increase by designing qualitative and quantitative research programs to understand customer needs, tested new campaign tactics, and measured customer experience.

Mar 2010 - Mar 2013

Gvia Ha'Halomot

Co-Founder

Co-Founder of Gvia Ha'Halomot an online fantasy football game in Israel.

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Jan 2008 - Sep 2008

Rhode Island School of Design

Assistant Researcher of Annual Giving

• Researched alumni activities and accomplishments in the art community • Marketed events and opportunities to alumni to generate funding

Education

Coleg Cambria

Associate's degree, Engineering

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