Steven Schwartzberg

Innovative connector of ideas and people across e-commerce and robotics

Memphis, TN

How does this work?

Marketing and Strategy professional with over 15 years of experience in marketing, consulting, and innovative product management. Deliver leading insights on e-commerce transportation, logistics, and retail strategies. Have lead Customer Experience strategy for highest value customers at a leading credit card company. Remain a subject matter expert for multiple functions across marketing, technologies, and customer insights. Manage cross-functional teams to execute complex projects. Have presented at multiple Industry Conferences on marketing insights, small business credit, and taking advantage of e-commerce market trends. Specialties: Customer engagement, employee engagement, agency management, marketing, managing cross-functional teams

Work experience

Aug 2018 - Present


Principal, Robotics and Operations Strategy


Aug 2018 - Present


Principal, Robotics and Operations Strategy


Mar 2015 - Present


Principal, Corporate and E-Commerce Strategy

Feb 2011 - Present

FedEx Services

Product Manager - E-Commerce and Tendering Strategy

- Create and drive long-term strategy for FedEx Ground and Express to optimize the customer experience and productivity of dual pickup networks - Focus on increasing productivity and service flexibility through eliminating unproductive stops - Use customer-driven insights and research to drive future pricing and service strategies that enable use of our networks to best serve customers individually - Maintain competitive overview of broader marketplace and ensure all features are either at parity or ahead of the competition


Mar 2010 - Feb 2011


Senior Associate

Nov 2009 - Jan 2011

Mt. Sinai Jewish Center

Treasurer and Recording Secretary

Served as Officer and Board Member in multiple capacities, managing meetings, contract negotiations, fundraising, and general operations as part of core group of officers.


Jul 2006 - 2009

American Express

Strategic Marketing Professional

Lead product development and customer experience strategy for the Plum Card, OPEN’s newest product, targeting small business owners with at least $250K in revenue •Created first small business-focused insurance product at American Express, capturing 10% incremental spend in key high value customer segment •Increased card acquisition by ~20% through research-driven strategies to determine key drivers of employee card usage among small business owners •Increased spend by 10% in 3 months through driving purchase capacity for high value card members •Delivered highest customer satisfaction metrics of any OPEN Product: coordinated training and product launch activities for over 5,000 employees internationally •Selected to represent OPEN as expert in small business marketing, serving on panel as finalist for Small Business Marketer of the Year at annual Warrillow Conference, 2008

2003 - 2009

Tikvat Yisrael


2002 - 2007

Ohab Zedek

Young Professional's Chair

2003 - Jul 2006

American Express - OPEN (Small Business Division)

Manager: Marketing

Led Blue for Business product management and pricing strategy for 900,000 card member portfolio •Created quarterly competitive reports to drive acquisition and pricing strategies for OPEN •Developed repricing functionality for credit card members, driving ~$500 MM in spend over 5 years •Represented all of Card Marketing in project to re-design product capabilities platform, simplifying product-creation and acquisition strategies •Led OPEN’s efforts to launch ExressPay on Blue, the first RFID-enabled credit card for small businesses


2001 - 2003

Bain & Company

Associate Consultant

Led analysis of corporate strategy for Fortune 500 companies to drive growth in revenue and profit •Created store development model for national fast food chain, lifting target locations nationwide by 50% •Designed MS Access tool to predict success of future locations; immediately used by all Market Planners •Drove post-9/11 strategy for Downtown Alliance of New York to direct efforts from government and NGOs •Advised financial services client on limiting risk exposure, leading to bottom-line savings of $65M

1999 - 2000

General Electric Aircraft Engines


Six Sigma Black Belt team management, implemented outsourcing protocols and processes that saved over $1MM annually.


2013 - 2015

UNC Kenan-Flagler Business School

2013 - 2015

UNC Kenan-Flagler Business School

Master of Business Administration (M.B.A.)

1997 - 2001

BA, Economics

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