Sunil Nathani

Head Of Operations at Trell

Mumbai, IN

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About

− An overall experience of more than 18 years in various sectors like E Commerce , Home Entertainment - Movie Rentals and Telecom Sector with proven skills in managing large team size and various processes like Supply Chain Management, Vendor Management , Merchandising, Customer Care, Collections & Backend Support. − Well versed in understanding customer’s requirement, conducting system study and deciding milestones. − Adroit at: _ Managing operations and ensuring targets & norms are met. _ Evaluating and appraising the performance of teams according to the set process workflow management & adherence to quality & compliance requirements. − Skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals. − Possess interpersonal and organizational skills with demonstrated abilities in team management and customer relationship management.

Ask me about
Nykaa
Operations
2pure Branding
Operations
Warehousing
Logistics
Supply Chain Management
3PL
Business
Work experience
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Dec 2020 - Present

Trell

Head Of Operations

Aug 2015 - Dec 2020

Assistant Vice President Operations

Aug 2014 - Aug 2015

Head Of Service Delivery

Jul 2013 - Aug 2014

Business Development Manager ( West & East Region)

Heading the entire West Zone i.e. Maharashtra, Gujarat, Goa and MP for the market place model of Tradus – Online Shopping portal of the company. Managing the end to end process of getting new sellers on board and developing business with them to increase the sales of the company. Developing private labels in categories like clothing and accessories and also getting well known brands on board. Driving the P & L for entire West Region of the business

Jun 2012 - Mar 2013

Purchase Head

Heading the entire purchase team of the company for all the vendors based across Pan India. Ensuring that timely procurement as per the SLA of the company happens to complete the Order to GRN process and improve the same and constantly keep the same for further improvements

Aug 2009 - May 2012

Aviva Life Insurance

Manager - Business Development

Managing team of Advisors who would get business from the market by selling insurance plans and ULIP's to new clients. and ensuring timely premium payments from existing clients. Resolving the issues of misselling from the advisors and sales team. Upselling customers new plans via tele calling team. Ensuring that the team target for achieving sales target is met on a monthly basis. Arranging activities at various places like schools and residential complexes to generate leads to achieve sales and recruit HNI financial planning advisors. Handling team of tele calling executives to outcall the leads gathered from various activities and available database. Providing regular updates to the team on process changes and ensuring regular trainings on a timely basis is conducted.

Apr 2007 - Jul 2009

Seventymm Services Pvt LTD

Customer Care Manager

Heading complete Customer Care Team for Mumbai Region. Managing the retention and churn process and ensuring that churn is low and active base movement of customers is always stable by resolving their queries and issues as per the SLA. Managing the entire CC Desk and processes i.e. inbound calls on CC Help Desk, Monthly Collection, Retentions, E-Mail Support, and Life Cycle Management of Customer.

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Jul 2006 - Feb 2007

Tata Indicom

Sr. Team Leader

Managed Postpaid and Prepaid Sales Dealer Help Desk and Later on Retentions for Central Cluster.

2003 - 2006

3 Global Services

Lead Advisor

Education

2001 - 2002

Bharat Degree College of Commerce

B.com, Commerce

1985 - 1996

Sri Ma Bal Niketan High School

SSC

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