Suzanne Fagan-Gardner

Inspirational Speaker and Private Consultant to Retailers. Helping To Increase The Bottom Line, Keeping Stores and Their Doors Open During This Trying Time. . Acquisition Savant, Inc. Supporting Retail Credit Card Programs and Retailers

Charlotte, NC

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About

National Award Winning Retail Finance Acquisition Sales Leader and Credit Card Fraud Specialist. Nominated for The 2017 Women In Payments Symposiums “Up And Coming Leader” Award. A results driven Manager with demonstrated talent's in leading teams to exceed sales goals and developing corporate growth, stability and financial performance. Experienced Consultant with strong organizational and communication skills, along with a comprehensive understanding of financial needs at all levels of business including: evaluation, analysis and financial data communication. Expertise in developing the appropriate balance between Customer, Shareholder and Employee goals through strategic planning, decisive leadership, and training. Improved customer experience by mentoring and coaching ,leveraging V.O.C.( Voice Of The Customer) reports, and technology. Capable of delivering ongoing process enhancements to increase performance metrics and improve the financial bottom line.

Ask me about
Co-Branded Credit Cards
Private Label Credit Cards
Retail Credit Cards
Launching Credit Cards
Driving Credit Card Acquisitions
Value In Retail Credit Cards
Retail and Finance Partnerships
Credit To Increase The Bottom Line
How A Retail Credit Program Saved My Store
Retail Credit Cards and Customer Loyalty
Choosing A Retail Credit Card Program
Work experience

Dec 2020 - Present

Acquisition Savant, Inc.

Insperational Speaker/Consultant

Enlightening Retailers On The Truths About Retail Credit Cards, Their Many Misconceptions, and Overlooked Value Which These Particular Cards Quietly Carry and are Highly Beneficial to Retailers. I Present Several Surprising Facts To Support the Authenticity of Retail Cards Which Helps In Quickly Reversing Poor Perceptions Regarding Retail Credit Cards which have been Instilled In Us Since Childhood. I Educate Retailers on Card Options, Card Launches, Acquisition and Compliance Best Practices, as well as Coach Retailers on Increasing a Stores Bottom Line By Launching a Retail Credit Card Program. Enlightening Retailers On The Truths About Retail Credit Cards, Its Many Misconceptions, and Overlooked Value Which These Cards Quietly Carry and are Highly Beneficial to Retailers. I Present Several Surprising Facts To Support the Ethnicity of Retail Cards Which Helps In Quickly Reversing Poor Perceptions Regarding Retail Credit Cards Instilled In Us Since Childhood, and Educate Retailers on Card Options, Different Financing Sponsors, Card Launches, Acquisition and Compliance Best Practices, Along With Increasing a Stores Bottom Line By Launching a Retail Credit Card Program. Retailers Who Ive Consulted With Leave More knowledgable About Retail Credit, and have an entirely different of These Cards, Seeing Retail Cards as a Positive Rather Than a Negative. They Leave Eager To Launch a Card In Their Stores, Ready and Committed To Spending Time Coaching and Motivating Their Teams, Equipped With The Best Proven Tools To Drive Acquisitions In Stores and Confidant and Prepared To Make Knowledgeable Decisions In Choosing an Appropriate Financial Institution to Sponsor Their Card, and Loaded With Great Ideas For a Successful Card Launch.

Mar 2018 - Present

GLG (Gerson Lehrman Group)

Marketing Consultant

Retail Finance Consultant: At GLG clients are paired with top professionals, business leaders, and Industry experts to teach and learn. As a Consultant at GLG, I consult with clients in my field of expertise (Driveing Private Label Credit, Retail Credit Card Acquisitions,Commercial Card Launches and Retail Store Grand Openings). I attend engagements, phone consultations, surveys, in-person meetings, and other interactions with our clients.

2009 - Present

GSA

Chief Executive Officer

Exceeded sales quotas ranking #1 sales producer with over $2 million in annual sales. Successfully developed revenue through a consultative sales approach. Manage trade show presentations to secure business and expanded services to existing clients. Developed strategic and integrated communication strategies that supported the direction of the organizations goals. Developed and maintained relationships with key buyers with consistant communication and Consistently recognizing the clients future needs. Maintained Well-Managed sales with the use of programs and processes to monitor sales activities.

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Oct 2018 - Dec 2020

Synchrony

Sr. Fraud & Compliance Specialist Retail Finance

Fraud Investigations, Compliance, Customer Support

Jan 2018 - Oct 2018

U.S. Bank Global Fund Services - Europe

Retail Finance Marketing/Compliance Trainer - Harris Teeter Rewards MasterCard Launch

Marketing Manager for the North and South Carolina territory. Responsible Marketing Compliance with the launch of the Harris Teeters World Master Card. Promoted to Marketing / Compliance Trainer Sept 2018.

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Oct 2016 - Feb 2018

Coastal Pay

Senior Manager Sales Business Development

Responsible for consulting and building lasting relationships with small to large size business owner's by listening to the clients challenges and performing a Profit and Loss Business Financial Analysis helps me determine the best choice in payment processing services which combines technology, expert business development ideas to deliver solutions to make my clients business profitable. Gaining a clear understanding of my clients business needs is essential in order to present merchant processing, POS systems that will be most efficient and cost-effective for my clients business. In addition to solving Merchant Services needs, I will also consult with my clients about business solutions such as business financing, SEO Management, Web Design and a suite of other products and services that will cut costs and improve day-to-day payment acceptance experience for their businesses.

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Oct 2011 - 2015

Stein Mart

Retail Manager/Trainer, Credit Card Specialist and Acquisition Coach, Grand Openining Team Leader

Partner with Store Management Team in setting expectations to achieve service standards. Provide leadership to associates working at the registers and coordinate register activities. Evaluate and accumulate data for reports. Developed training curriculum with outstanding results. Train associates to sell the credit card program with effective training presentations. Develop training materials and modify training.modules. Plan creative weekly/monthly credit card acquisition contests. Motivate, coach, and recognize associates who are top credit card acquisition performers. Lead Grand Opening Team, coordinate transportation, activities, schedules, present awards. Communicate information between the A-Team members and District Management. Merchandise all store departments regularly to meet companies merchandising standards. Participate in monthly store credit card conference call with The Partners Program. Visit underperforming stores to coach in Front End Operations and in Credit Aquisitions.

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2005 - 2009

The Home Depot

Outside Sales Manager / Sales EXPO DESIGN CENTER

EXPO DESIGN CENTER Managed all aspects of installation services business including new accounts, maintaining and servicing current accounts, training new personnel and merchandising. Successfully exceeded monthly sales goals by selling the Home Depots Installation Services in six assigned territory stores. Presented weekly in store training classes with associates on lead generation and product knowledge. Developed and maintained relationships with key buyers with consistent communication along with recognizing the future needs of the customer. Developed and. Maintained relationships with Store Managers, District Managers, and Corp. Executives. EXPO DESIGN CENTER 2007-2009 - Sold Design Services to homeowners by approaching and engaging with customers in the showrooms about their projects in effort to prequalify potential clients for interior design and contractor services. Provided kitchen and bath design and product information to include measurments, product comparisons, priceing, product availability, and scope of work assessments and timelines. Showroom expert in counter top and backsplash products, provided appliance and cabinet sales presentations with kitchen and bathroom design quotes. Assessed job scopes by interviewing potential clients and reading rough measurments. Generated leads by approachinknowledgable liens about their projects. Knowledgable on building codes , expert in matching materials and colars able to make design suggestions and offer product knowledge to sell the Expo Design Center's products, and Design Services. Sell potential clients on the bennifits of opening a Home Depots Credit Card to finance projects along with closeing the sale and receiving an $850.00 deposit. Responible for bringing in $2.5 million in revinue with the Design Retainers that I personally sold each year, and a consistant monthly top producer in selling Design Sevices Retainers.

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2001 - 2004

Cambridge Education

Pre Kindergarten Teacher

Develop and implement a developmentally appropriate preschool program for young children Main Activities Plan and implement activities to meet the physical, emotional, intellectual and social needs of the children in the program. Provide nutritious snacks and lunches. Provide adequate equipment and activities. Ensure equipment and the facility are clean, well maintained and safe at all times Provide weekly and monthly schedules of activities. Develop culturally appropriate programs and activities. Develop activities that introduce math and literacy concepts. Establish policies and procedures including acceptable disciplinary policies Familiar with emergency procedures.

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1997 - 1999

Metagenics

Inside Sales Account Manager

Built a scientific relationship and helpful-ally approach in an inbound call center. Povided clinician's in placing product orders through effective communication of solutions offered by Metagenics that builds trust and improved patient care. Good listener with excellent follow-up. Provided well-grounded communication by providing scientifically accurate & balanced medical information in response to an unsolicited request from healthcare providers. Developed internal networks - establishes and maintains cross functional relationships. Developed relationships across the organization. Communicated clearly, concisely, accurately and completely with the ability to flex communication style to accommodate the audience (HCP). Created and updates standard medical information responses on Metagenics products utilized by US and Canadian healthcare providers within regulatory boundaries. Served as primary contact for specific Metagenics products for information from a science and clinical application perspective. Able to critically evaluate the rigor of the scientific literature as it applies to Metagenics products and competitor products.

1991 - 1994

Marriott Hotels

Front Office Supervisor

Completed designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room. Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards.

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1986 - 1989

The Ritz-Carlton Hotel Company, L.L.C.

Inside Sales Specialist - Restaurant Reservations

Restaurant reservation inside telephone sales. Greeted all telephone callers by welcoming and acknowledgeing all guests according to company standards. Being consistant in speaking with others using clear and professional language, and answering telephones using appropriate etiquette was without exception a key requirement in this roll. Developed and maintained positive working relationships with Dinningroom Managers, Chefs and Servers. Povided guests with detailed information on different restaurant venues, the Chefs and their specialties, menue discriptions and information on the different wine selections offered. Entered diner information into reservation system. Maintained wait list and quoted accurate wait times. Confirmed reservations. Made appropriate seating decisions using station rotation charts. Coordinated seating for large and special needs groups. Monitored dining rooms for seating availability, service, and safety. Communicated with guests and other employees to meet guest needs and ensure staff worked together as a team. Responded to and tried to fulfill any special event arrangements. Inspected and maintained table set-ups for cleanliness, neatness and agreements with group/celebraty requirements and company standards, and resolve any problems. Documented pertinent information in appropriate department logbook

Education

2021 - 2022

Cornell University

Certificate, Women In Leadership Studies

Currently Attending

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