Virginia Puccio

Strategic Operations & Implementation Leader

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Scale AI
Annotation Vendors
Operations Management
Strategic Planning
Project Management
Artificial Intelligence
Strategic Partnerships
Work experience

Jun 2016 - Present

Start-ups

Start-up Consultant

Coach entrepreneurs across multiple industries and verticals providing advice on business strategy, competitive analysis, value proposition, organizational habits, leadership practices, writing business plans, networking processes, creating and updating profiles on LinkedIn, etc. Introduce entrepreneurs to new contacts where appropriate to help enhance some aspect of their business.

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Jul 2018 - May 2021

Standard Cognition

Head Of Operations

Standard Cognition is building AI-powered checkout for retail. Through deploying modern deep learning techniques, we are enabling autonomous checkout for brick & mortar retailers with our AI-powered computer vision platform. Built a multi-department, multi-level operations team from one employee in San Francisco to 17 in San Francisco and 7 in Tokyo, plus more than 150 outsourced technicians worldwide across 5 partners over the timespan of one year. Developed high-level processes for each team within my division and standard operating procedures for tasks and processes within each project. Managing the qualification process for outsourced vendor partnerships worldwide including initial meetings and interviews, visiting onsite facilities, assessing capabilities relative to the needs of the company, negotiating the contract pricing and terms, and fostering the ongoing relationship. Evaluated more than 50 annotation vendors worldwide in terms of structure, processes, capabilities and more, making me an expert in this field. Efficiently and effectively delivering fully operational organization to meet every customer milestone across several functional stores. Managing the ongoing development of responsible data and datasets to train the deep machine learning models. Overseeing the ongoing operations of confirming appropriate and responsible decision-making by the AI models. Selected Accomplishments: • From August 2018 to September 2019, established an operational team that comprised one-quarter of the company headcount (24 in my division in a company of <100) • Through best in class hiring, training and mentoring practices, created a strong culture of inclusivity and high performance where four of my team members were recruited by other teams throughout the company

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Sep 2017 - Jul 2018

Northland Controls

Project Manager

Handle all aspects of the project lifecycle from quote to cash, including all implementation tasks for security integration. Program management of a large portfolio of projects (40+ simultaneously). Projects range in size from $2K to $1M+ and 150K to 1M sq. ft. of occupied space. Installation and implementation of Lenel, Software House, and Avigilon access control systems. Collaboration with stakeholders including owners, architects, general contractors, sub-contractors. Major clients include Stanford University, eBay, Sobrato, Pure Storage, Jabil and more. Additional duties to create two-month onboarding program for all new hires in the PMO. Onboarding process which includes technical and non-technical field and office training, cheat sheets and quick reference guides, workbooks and experiential learning, and basic and advanced project management skills and tools.

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Jan 2016 - Nov 2016

Xactly Corp

Enterprise Project Manager

Responsible for managing the end-to-end solutions delivery process and customer expectations including the development of project plans, resource leveling, tasks and milestone achievements. Accountable for project resources, project course correction (when necessary) and the financial management of active projects within my portfolio. Selected Accomplishments: • Responsible for overseeing 35+ projects simultaneously in various phases of implementation with varied project teams and resources

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Jul 2014 - Dec 2015

RetailNext

Manager PMO Domestic and Global Project Manager

Responsible for managing customer installation projects in a hybrid software, hardware and construction environment. Supervised up to 9 direct reports including project managers and project coordinators, and indirect supervision of implementation engineers, quality analysts, support engineers and construction sub-contractors. Accountable for developing management and performance metrics to help identify deficiencies and opportunities to scale the team. Close coordination with logistics team to forecast supply chain requirements and plan execution of projects around availability of equipment. Negotiated pricing, managed vendors, identified and vetted new vendors for preferred status. Responsible for account management, as follow-on projects were maintained by original implementation team. Selected Accomplishments: • Negotiated major MSA and decrease in vendor staging pricing by 50% • Created SOW for high-profile customer project which customer re-branded and used for all proceeding vendor projects • Earned promotion in first 8 months

Jan 2001 - Aug 2014

Virginia Puccio Personal Training

Owner & Personal Trainer

• Manage business operations for in-home exercise company • Create and administer weekly exercise plans and bi-annual goal plans for clients

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Feb 2013 - Apr 2013

Omnicell

Business Development Project Lead (Manufacturing)

Responsible for analyzing Japanese market and Brazilian market to determine which market would be more profitable for foreign business expansion of an existing product. Utilized Porter’s Five Forces analysis to determine which foreign market to enter and the approach for entry. Once Japan was chosen, researched health and government regulations of Japan to develop plan for market entry. End-to-end plan development including operations such as warehousing, shipping, localization, etc. Provided written report and visual presentation to company C-suite.

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Jul 2012 - Feb 2013

Google

Google Play Support Operations Team Lead

Responsible for directly managing team of 75+ contact center agents who provided customer service for telephone and email communication, working independently and collaborating with cross-functional teams. Worked with supervisory staff, project managers and engineers, to create and improve internal tools, processes and protocols and delivered on-demand learning and enablement so Google Play agents could systematically work through technical problems and aid customers in understanding the features and benefits of products. Developed weekly, monthly and quarterly learning & development programs and materials in order to foster staff development and ensure staff was successful and productive in a fast-changing, fast-paced workplace. Selected Accomplishments: • Improved quality scores of my team members by an average of 8% • Earned promotion in first 2 months

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May 2010 - Dec 2011

Addison-Penzak Jewish Community Center

Director of Health & Wellness Operations

Responsible for Executive management team and General Manager of the Fitness & Wellness Center, responsible for operations and P&L management: $4 million annual revenue, $1.6 million EBITDA, and all expenses for 10 departments. Directly supervised department managers; indirectly managed 150+ employees including the membership sales team. Supervision of the Supply Chain Manager for various departments including spa, housekeeping and child care. Created learning & development curriculum and trained staff on techniques for sales, customer service, and corporate culture training programs on a national level. Worked closely with marketing team to create monthly and quarterly marketing campaigns and collateral. Writer for monthly eNewsletter and administrator for monthly departmental meetings on a national level. Grew ancillary revenue by creating and implementing new programming using a consumer-based model and developing free programming adding value to the membership, thereby increasing recruitment and retention. Selected Accomplishments: • Increased personal training appointments by 43% • Increased massage revenue by more than 140% in the first year of management • Grew membership more than 48% in two years • Finished fiscal year 2010-2011 ahead of budget in the following categories: Ancillary Revenue 6%; Payroll Related Expenses 6%; EBITDA 3%.

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Jul 2005 - May 2010

Club One

Assistant Director Of Operations (at the JCC)

•Assistant General Manager of the Fitness and Wellness Center, responsible for all of fitness center programming and ancillary revenue streams for 10 depts totaling $1M+ annually, dept managers, and 140+ line employees •Grew ancillary revenue by creating and implementing new programming using a consumer-based model and developing free programming adding value to the membership, thereby increasing recruitment and retention •Notable accomplishments include increasing personal training appointments by 43%, increasing massage revenue by more than 140% both in the first year of management, and assisting with growing membership more than 48% in two years •Developed and delivered corporate training deck called “Program Sales Success,” teaching non-sales force staff how to sell programming •Curriculum developer and corporate trainer for various staff development programs on a national level •Created internal and external marketing materials (external marketing collateral mailing to 2200+ households) •Writer for Club One’s monthly staff eNewsletter Team Talk (delivered to more than 2400 employees) •Administrator of monthly meetings for all Club One JCC Fitness Managers on a national level •Position earned through promotion

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May 2002 - Mar 2008

San Jose State University

Head Coach - Women's Rugby Club

• Sole female coach of a Division II women’s collegiate team • Volunteer hours 40+ monthly • Created and led practice training sessions; encouraged and assisted players to train outside of scheduled practice sessions; taught and directed players during games • Administrative and managerial duties included fundraising, travel, practice, games, recruiting and retention, social events, etc. • Earned position through promotion (former Assistant Coach of the team)

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Apr 2000 - Aug 2001

Navisite

Buyer

• Master Scheduling of implementation resources for customer equipment in a manufacturing environment • Managed spare parts inventory • Managed consignment inventory • Managed de-installed equipment inventory • Liaison for corporate purchasing department for the procurement of customer equipment initiated from out of area sales orders • Main point of contact for internal Sales Team and Implementation Engineering Team members regarding customer equipment • Materials, Repairs, and Operations (MRO) buyer • Procurement Department Representative • Special projects as directed

Apr 1999 - Mar 2000

C3-ilex

Accounts Payable & Receivable Manager

• Managed Accounts Payable, Accounts Receivable, Cash Applications, Credit Collections, Commissions, Payroll Reporting, Order Entry, and general accounting/finance functions • Trained Administrative Assistant/Front Desk Receptionist to provide excellent customer service using a professional, friendly manner in a fast-paced environment • Event Planner/Coordinator for various company events • Office Manager support duties included ordering supplies and scheduling reception hours • Created reports for weekly and monthly meetings based on financial figures

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Oct 1996 - Mar 1999

Wells Fargo

Banking Center Manager

• Manage team of 5+ tellers • Management of Supermarket Banking Center • Management of product sales goals • Provided complete customer service including but not limited to: Processed all banking transactions; answered and directed telephone calls; worked with disgruntled customers to calm them and provide solutions to questions and concerns; trained customers in the use of Automatic Teller Machine (ATM) • Position earned through promotion due to experience in sales and customer service, and superior knowledge of bank operations, policies and procedures (former Customer Service Teller)

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