Cancellation Policy

Our cancellation policies

Our cancellation policies are designed to balance flexibility with our commitment to a great user experience for both our customers and advisors.

If something comes up, we strongly encourage you to reschedule your call rather than cancel. If you do need to reschedule, we recommend that you send notification of potential changes in your schedule as soon as possible.

Please note: Cancellation policies agreed to contractually between Office Hours and a client entity take precedence over our standard policies outlined below.

Standard policy:
For most clients:

• If you cancel, rather than reschedule, within 3 hours of the scheduled call time, you'll owe 25% of the total cost of the call.
• If you cancel or reschedule within 30 minutes of the scheduled call time, or do not show up for the call, you'll owe 100% of the total cost of the call.

For advisors:

• If your call is canceled (rather than rescheduled) within 3 hours of the scheduled call time, you'll receive 25% of the scheduled rate for your call.

If you have any questions, please contact our team for support. Office Hours reserves the right to make adjustments to these policies as needed in our sole discretion.