Cancellation Policy

Our cancellation policies

We understand that things happen. Our cancellation policies are designed to carefully balance flexibility with our commitment to a great user experience for both our advisors and customers.

If something comes up last-minute, we strongly encourage you to reschedule, not cancel, your call, to avoid cancellation penalties.

For customers

If you cancel (not reschedule) within 3 hours of scheduled call time: Pay 25% of total cost

For advisors

If customer cancels within 3 hours of scheduled call time: Receive 25% of your rate

If you cancel at any point (without rescheduling): No compensation

If you have any questions, please contact our team for support. Office Hours reserves the right to make adjustments to these policies on a case-by-case basis to ensure fair treatment of our users.

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