Frequently Asked Questions
Quick answers
- How does Office Hours work?
Office Hours is a knowledge-sharing platform that connects clients with advisors in specific expertise areas. Clients search for and book 30 to 60-minute calls with advisors who have the expertise and perspectives they need. Scheduling, compliance, and payment are all managed on the platform. Calls can be joined via videoconference or via phone.
- Who are Office Hours' clients?
At this stage, we are primarily focused on clients in the healthcare and technology sectors. Our clients include VC and PE investors, founders, product managers, and operators from startups and Fortune 500 companies, who all share one thing in common - the need for expert perspective to inform strategic decision-making.
- How do advisors get paid?
We offer three payment options - Paypal, secure bank transfer via Stripe, or a charity donation to any 501(c)3 charity of your choice. After you complete a call, your payment will be processed and paid out within 1-3 business days. To update your payout preference, click here.
- What is Office Hours?
Office Hours is a knowledge-sharing platform built to connect investors, founders, operators, and individuals with top advisors in tech and healthcare for 30 or 60-minute consultations. Browse and request to book advisors, and you’ll automatically be sent a calendar invite to join via videoconference or via phone. We’ll handle the rest, from compliance to billing and payment to the advisor.
- Do I have to pay to join?
There are no fees to join our platform, and you only pay per completed consultation. Simply add a credit card, and we'll bill you after calls are successfully finished. For institutional investors and consulting firms, we do offer a Pro plan that includes a broader suite of compliance, invoicing, and team collaboration features. Contact us to learn more.
- Who can I book on Office Hours?
Currently, our focus is technology and healthcare, but we have advisors from all walks of professional life. From tech founders and C-level decision-makers, to healthcare KOLs, physicians, or cryptocurrency experts, we have a vast array of top advisors with varied domain expertise. We are hyper-focused on the quality of advisor network.
- How do calls work?
Find an advisor you'd like to book, select 30 or 60-minute duration, and include a note in your booking request. Once the request has been accepted, we'll send an automated calendar invite, and our 24/7 customer support team will ensure the call goes off without a hitch. You can join calls either on our platform via secure videoconference, or by dialing in via phone.
- How much will it cost?
Every advisor sets their own rate (typically between $100-400), and Office Hours charges an additional platform fee. We also offer custom recruiting services, which are billed at a flat rate. Late cancellation and rescheduling fees may also apply, subject to our cancellation policy (officehours.com/cancellation).
- What if you don't have the advisors I need?
Our dedicated customer success team is always available to recruit advisors on your behalf. Simply start a new project within our platform, or contact our team with the details of your request, and we'll do our best to present advisors within 24-48 hours. We charge a flat rate per consultation for this service.
- How do payments work?
You can pay by adding a credit card to your Office Hours profile. If your company prefers to be invoiced, explore becoming a Pro client to access monthly or rolling invoicing preferences. To learn more, please contact us here.